How to do for screenshot failure?

Screenshot feature needs that spyzie is still running at the same moment when you hit "take screenshot" command.

However most of the time Spyzie is sleeping on target phone, only running when it is collecting data from target phone. This is because running 24/7 on target phone will drain the battery too quickly, which makes phone owner aware there is something wrong.

Spyzie might have been killed on the target phone by other security apps. Or some app is preventing Spyzie to start running. That is why it did not work.

You need to uninstall and install Spyzie on target phone manually again.

  1. You need to uninstall Spyzie. Please go to "account>installed application" and uninstall “system update service” (which is actually Spyzie) on the target phone. This installed application menu is in different place on different phones; please make sure you have go to the correct place.
  2. Log into your Spyzie dashboard, go to My account>devices to unbind the current device.
  3. Set up Spyzie on target phone all over again.

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