Please make sure you have used the same email account to purchase and log in. Also, iOS package and Android package are sold separately, one iOS package can only monitor one iOS device, one Android package can only monitor one Android device.
If you write the wrong email address,
You need to purchase our product again using your right email. And then contact our support team with your former wrong email address and order number. We can then assist you and get the former order refunded back to you.
If you have been charged repeatedly, please contact our support team with the orders information. Our team will help solve the issue for soon.